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All Pet Peeves

Rental car counters with an hour-long line

Landed at 9 p.m. with two tired kids and stood in line for 55 minutes because two agents were working. Is there any way to skip the counter that actually works?

SOLU with a bright idea

SOLU says…

A nearly hour-long wait at the counter after a late flight with tired kids is a miserable way to end a trip, and it's a very understandable annoyance.

  1. Worth trying Check whether the rental company offers online check-in or a skip-the-counter option, and complete it before you travel. Some let you go straight to the car or a pickup kiosk, though this varies by location.
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